close to what medicare would have paid for the whole thing. >> give me a fair price and you'll get your money. >> reporter: north side refused our repeated requests for an interview. they wouldn't explain pricing. >> you don't think it's your job to clarify for people? >> everyone is confused and we deserve an answer. >> reporter: the american hospital association told us hospitals like north side lose millions of dollars a year from patients who don't pay their bills and on medicare and medicaid short falls so people like tracy end up having to make up the difference. >> you'll have to keep fighting this. >> i'll fight it as long as i have to. >> reporter: and tonight tracy tells us her hospital has offered to lower her bill but only by a few hundred dollars meaning she's still on the hook for almost $20,000. >> what is fair for tracy and so many people like her, national outrage what's the first possible thing to tackle. >> transparency, lowering prices come down to them making them public and clear. that's a first step. >> we want to know your thoughts about this and we're going to s